Account verification
To unlock your account, log into your Rosecap account and navigate to the Verification section.
Identity Verification
You will see the button Start Identity Verification. By clicking on that you will be redirected to the 3rd party automated verification website
Please make your IDs handy before clicking on "Start Identity Verification".
(https://storage.crisp.chat/users/helpdesk/website/7468Some readersHow to activate 2FA (Two-Factor Authentication)?
For better account security, we strongly recommend that you enable your OTP, also known as two-factor authentication 2FA on your Rosecap account.
To do so, simply:
Log into your Rosecap account
Navigate to the Security section.
Click "Enable Two-Factor Authentication"
To use an OTP, you need to install the Google Authenticator app on your mobile phone.
After installation of Google Authenticator:Some readersWhy was my verification rejected?
There will always be a specific reason as to why your verification was unsuccessful.
If your Verification is unsuccessful, you will also receive an Email Notification from us with a reason as to why your verification was unsuccessful.
Common Reasons why your verification may be unsuccessful.
Your uploaded documents do not meet the requirements.
Your Uploaded ID document is obstructed or does not have all 4 edges visible. Please ensure the entire ID document is clear and visiSome readersHow to protect your Account
Rosecap takes extensive security measures to ensure the safety of all accounts. There are additional steps that are strongly recommended for users to protect themselves from bad actors accessing their accounts and funds.
It is important to firstly note that the Rosecap support staff will never ask you for your 2-factor authentication code or password. If you receive any correspondence from a party whether they claim to be associated with Rosecap or not that rFew readersAccount levels on Rosecap
The account level/tier on Rosecap defines the category of your deposit/withdrawal limits and fee structure inside the exchange platform.
There are 4 levels, which are basically defined based on trading fees, deposits, and withdrawal limits. For your detailed fee structure, head to "MY FEES AND LIMITS" in "Home" menu when you are logged into your account.
Level 1 - BRONZE
Level 2 - SILVER
Level 3 - GOLD
Level 4 - DIAMOND
When you log in toFew readersHow to change language, set trade notification, or manage risk?
Trade Notification Alerts
When you login to Rosecap trading account, click on Settings button.
In the 'Notifications' tab, please make sure all the alerts are ON.
This will ensure you that, when the trade happens, the notifications will appear to inform you that some action has been done.
Language Settings
On tFew readersI just received an email about my logins?
Security is at the forefront of everything we do at Rosecap.
Every time when you login to Rosecap account, you will receive an email notification from us with the following information.
Time - What time the account login happened
Country - Place from where the account is accessed
IP Address
If you have been sent here from our email and have any concerns regarding the security of your accouFew readersHow to create account on Rosecap?
Instructions to Singup
Go to the signup page
Enter your Email & Password and click on Signup. Please read through the General Terms & Privacy Policy before you Signup.
A confirmation email from Rosecap is sent to your registered email id.
To activate the account, go to your email and click on ‘CONFIRM’.
Login to Trade
Secure your account using 2FA. Highly recommended.Few readersClosing your Account
Our team can close your account for you at your request.
Please note that when your account is closed, you will no longer have access to your account online, this includes all wallet addresses within your account.
Ensure you have downloaded and copied any invoices or transaction history relating to your account before confirming your request to close. This information may be required for future taxation purposes.
Once you have removed all wallet balanFew readers‘Invalid OTP’ – What should I Do?
You may encounter an “Invalid OTP Code” error when entering a one-time password to log into your Rosecap account.
In this case, please follow the instructions below to solve the problem:
a.Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
b. Browse the Rosecap Login page using incognito mode on the Google Chrome web browser. (YFew readersModifying your Rosecap account information
To change details please contact info@Rosecap.com.au
In most cases, you will not be able to change your account information.
Changing your information is dependent on your unique case. Necessary proof will be requested, in order to change details such as address.Few readers
