Articles on: Account FAQs

How to activate 2FA (Two-Factor Authentication)?

For better account security, we strongly recommend that you enable your OTP, also known as two-factor authentication 2FA on your Rosecap account.

To do so, simply:

Log into your Rosecap account

Navigate to the Security section.

Click "Enable Two-Factor Authentication"

To use an OTP, you need to install the Google Authenticator app on your mobile phone.

After installation of Google Authenticator:

Open the app, use “Add New Account", which is usually displayed with a "+" sign.

Add your new OTP by scanning the QR code as shown in the platform or by entering the code manually.

You need to enter the OTP after scanning or entering the code for the first time to verify.

Your Two-Factor Authentication (2FA) code under manual can be recorded for self-recovery for your OTP or/and can be used if you can't scan the QR code with your Google Authenticator app. Keep your OTP safe as it will be used for sensitive actions on your Rosecap account.

From now on, every time you log into your Rosecap account, after entering your password, you will be asked to enter your OTP shown on the *Google Authenticator app.**
The OTP will also be required when withdrawing any assets from the Rosecap exchange.

It is important that your OTP be kept safe as well as access to your email account. Both are used for sensitive actions on the Rosecap exchange.

If you lose your phone that provides the OTP you will not be able to login or withdraw funds. You will need to contact the support team to freeze your account and then must request that your OTP to be disabled.

Updated on: 28/11/2022

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